This is another great slice of life from Jeff. It was soo funny I had to pass it along.
I was talking to a woman about her payment that was 3 mo past due, and she would not talk to me, she said I should have everything on the computer in front of me. I read off the arrangements we had set up with her, and she kept saying “I don’t know. I don’t know,” (in the kind of way that makes you realize how you talked to your parents when you were 15) until, finally flabbergasted, she said, “Do you think I don’t know I owe you money? Do you think I’m stupid?!” To which I calmly replied, “Ma’am, I’m not questioning the veracity your ability to cogitate such esoteric financial quandaries, I’m just trying to collect a past-due payment.” To which she replied,”Uhhhh…” then she hung up.