10 Yrs of Tivo: How Far We Haven’t Come

The boys of Engadget put together a great column on all that Tivo has hasn’t accomplished.  If you own a Tivo you will find yourself not only nodding but laughing with thier assessment of the situation:

 We’ll be totally honest here: we love TiVo. TiVo DVRs of every vintage are scattered throughout the Engadget editorial ranks, and Series3 units are our preferred hardware for HD Netflix streaming and Amazon’s nascent HD Video on Demand service. And, well, using a TiVo is just fun in a way that no other DVR ever is — those booping noises still provoke smiles all around.

But here’s the thing: it’s been ten years since TiVo first introduced the Philips-built HDR110 at NAB, and while the company’s name has since become synonymous with time-shifted digital video recording, it’s not because its products have achieved runaway success. In fact, it’s the exact opposite: most consumers choose to get by with awful cable- or satellite-company DVRs, and TiVo’s only just barely pulled a full year of profitability, two factors that have kept it firmly on deathwatch since 2005. Not only that, but while TiVo might have pushed the DVR into the mainstream, it hasn’t meaningfully innovated since — apart from HD output and the aforementioned streaming services, you’d be hard-pressed to tell a brand-new TiVo HD from an original unit by using it for five minutes…

Equifax Needs A New IT Department like Computer Recycling London

So I got my credit report the other day to check my FICO score and such and discovered a (small) error on it.  No big deal, I’ve disputed stuff before – pretty painless.  Well this time it was -uh- a little less smooth process…

  1. Dispute the error.  Equifax has a web site just for this (https://www.ai.equifax.com/CreditInvestigation/jsp/ECC_Welcome_User.jsp).  Fill out some info and search around a bit to figure out how to dispute the negative info (why it doesn’t default to that section of the report I’ll never know) but not too bad.
  2. Get email saying it’s processing and it could take 45 days to complete
  3. Get email a few days later saying dispute process complete and to go to equifax.com/CreditInvestigation with dispute # to see results
  4. Follow link and find yourself at the same welcome screen from step 1… no problem look for place to login with dispute #… find none
  5. Check FAQ and find link to check dispute status
  6. Follow link and find yourself at the same welcome screen from step 1…
  7. Try contact us link… which sends to back to main equifax site and requires login (need to protect those 800#s)
  8. Login and check to see if credit report is update… nope
  9. Find dispute status link on main site
  10. Follow link and find yourself at the same welcome screen from step 1…
  11. Waste time clicking on anything on the page that could possibly take you somewhere you can login
  12. Find phone # on main site and call it
  13. Select option 1 at prompt for disputes
  14. Select option 1 at prompt that I have a dispute #
  15. Listen to long description of how one can dispute items on credit report: online… mail… telephone… which then repeated.  Apparently the fact that I’m on the phone punching buttons for dispute is not enough for this system to believe that I want to continue  my dispute on the phone unless I listen to this long spiel about how the process could work so I know what button to push  (never mind the fact that possessing a dispute # means that I have already initiated the dispute process so this info is pretty useless at this point).
  16. Get a real person.
  17. Explain situation.
  18. Be told I need to contact the dispute department!!!
  19. Explain how many dispute choices I had to select to reach said person
  20. Take new phone #
  21. Select option 1 at prompt for disputes
  22. Select option 1 at prompt that I have a dispute #
  23. Enter dispute # at prompt
  24. While waiting on hold the computer says this can all be checked online at investigate.equifax.com (a different URL) so check that while on hold: said web does not exist.
  25. Get a real person
  26. Give dispute # to real person
  27. Hear that my dispute has been resolved in my favor!

Scary that a company that holds a country’s credit lives in their hands can’t coordinate a web site or a phone system effectively. That’s why they need to make sure that the data they posses are well-secured with the help of experts from gigacycle.

South Park Unlocks Obama’s Policy Decisions

southpark.jpgBret Stephens had a brilliant piece last week in the Wall Street Journal.  Using an old bit from South Park, he provides the single best explanation for Obama’s policy initiatives I have seen in print.  It was good enough to grab in it’s entirety:

Sometimes it takes “South Park” to explain life’s deeper mysteries. Like the logic of the Obama administration’s policy proposals.

Consider the 1998 “Gnomes” episode — possibly surpassing Milton Friedman’s “Free to Choose” as the classic defense of capitalism — in which the children of South Park, Colo., get a lesson in how not to run an enterprise from mysterious little men who go about stealing undergarments from the unsuspecting and collecting them in a huge underground storehouse.

What’s the big idea? The gnomes explain:

“Phase One: Collect underpants.
“Phase Two: ?
“Phase Three: Profit.”

Lest you think there’s a step missing here, that’s the whole point. (“What about Phase Two?” asks one of the kids. “Well,” answers a gnome, “Phase Three is profits!”) This more or less sums up Mr. Obama’s speech last week on Guantanamo, in which the president explained how he intended to dispose of the remaining detainees after both houses of Congress voted overwhelmingly against bringing them to the U.S.

The president’s plan can briefly be described as follows. Phase One: Order Guantanamo closed. Phase Two: ? Phase Three: Close Gitmo!

Granted, this is an abbreviated exegesis of his speech, which did explain how some two-thirds of the detainees will be tried by military commissions or civilian courts, or repatriated to other countries. But on the central question of the 100-odd detainees who can neither be tried in court nor released one searches in vain for an explanation of exactly what the president intends to do.

Now take the administration’s approach to the Middle East. Phase One: Talk to Iran, Syria, whoever. Phase Two: ? Phase Three: Peace!

In this case, the administration seems to think that diplomacy, like aspirin, is something you take two of in the morning to take away the pain. But as Boston University’s Angelo Codevilla notes in his book, “Advice to War Presidents,” diplomacy “can neither create nor change basic intentions, interests, or convictions. . . . To say, ‘We’ve got a problem. Let’s try diplomacy, let’s sit down and talk’ abstracts from the important questions: What will you say? And why should anything you say lead anyone to accommodate you?”

Ditto for Mr. Obama’s approach to nuclear weapons. In a speech last month in Prague, right after North Korea had illegally tested a ballistic missile, Mr. Obama promised a new nonproliferation regime, along with “a structure in place that ensures when any nation [breaks the rules], they will face consequences.” Whereupon the U.N. Security Council promptly failed to muster the votes for a resolution condemning Pyongyang’s launch.

Now Kim Jong Il has tested another nuke, and we’re back at the familiar three-step. Phase One: Propose a “structure.” . . .

It was also in his Prague speech that Mr. Obama repeated his pledge to “confront climate change by ending the world’s dependence on fossil fuels, by tapping the power of new sources of energy like the wind and sun.”

Never mind that neither the wind nor the sun are new sources of energy. It so happens that the U.S. gets about 2.3% of its energy resources from “renewable” resources of the kind the president advocates while fossil fuels account for about 70%. The reason for this, alas, has nothing to do with the greed of the oil majors. But it has much to do with something known as “energy density”: Crude oil has almost three times as much of it as switchgrass, supposedly the Holy Grail of our green future. A related problem is that heat invariably dissipates, meaning that it will always be difficult to turn diffuse sources of energy, like wind, into concentrated ones.

In Gnome-speak, then, Mr. Obama’s energy policy goes something like this: Phase One: Inaugurate the era of “green” energy. Phase Two: Overturn the first and second laws of thermodynamics. Phase Three: Carbon neutrality!

Take any number of Mr. Obama’s other initiatives. Rescue Detroit? Phase One: Set a national mileage standard for passenger cars of 39 miles per gallon and force auto makers to make the kind of cars that drove them to bankruptcy in the first place.

Reduce the deficit? Phase One: Approve $3.5 trillion in government stimulus, and then await the mythical Keynesian multiplier.

Pay for a $1.2 trillion health-care reform? Phase One: scrounge around for about $60 billion in new “sin tax” revenue.

Actually, we can easily guess how Mr. Obama intends to make up the difference on this last item: To wit, by taxing health benefits. Taxes, subsidies funded by taxes, regulations and mandates will also fill in many (though not all) of the other blanks. Underpants gnomes: meet Phase Two. Say, what happened to profits?

Sony PSP Go Looks Pretty Sweet

press-sony-psp-go-1.jpgSony finally realized that one of the Ps in PSP was for Portable.  And that those silly mini discs made the old PSP bigger and shorter on battery life.

The new $249 model due in October ditches the disks for 16GB of memory and shrinks to the size of a controler.

I think Sony may finally have an answer to the domination of the Game Boy series…

$20B Later, Obama Takes Corker’s “Bad Idea”

Back in December, Senator Bob Corker advocated letting GM go through bankruptcy as a way for the company to lose some of the millstones around it’s neck and emerge a stronger company that could stand on it’s own.  Democrat’s decried the suggestion as a terrible idea and “un-American”.

Two bailouts of GM and $20,000,000,000 later, Obama is taking GM to bankruptcy court as the “best solution”.  Wow, why didn’t we see this sooner? We could have saved all that money.

Unfortunately, Obama is not removing millstones so much realizing that the 3rd bailout in 6 months would probably hurt his approval numbers – so he’s calling this government intervention a “structured bankruptcy”. And worse still for the taxpayer, Obama is leading with his strong suit which is politics not profits:

Every decision the feds have made since December suggests that nonpolitical management will be impossible. First they replaced Mr. Wagoner — whom they are nonetheless still paying — with the more pliable Fritz Henderson as CEO and Kent Kresa as Chairman. The latter are good at playing Washington but unproven in making popular cars. Then Treasury bludgeoned the bond holders in both Chrysler and GM to take pennies on the dollar, which will not make creditors eager to lend to the companies in the future.

There’s also the labor agreement that the UAW approved last week, which goes some way toward reducing costs but probably not enough to make the new, smaller GM competitive. The new agreement simplifies some work rules and job descriptions but makes no reductions in hourly pay, pensions or health care for active workers. The agreement must also be renegotiated in two years by an Obama Administration running for re-election and weighing the need to keep Big Labor happy against the risks to taxpayer-shareholders. Who do you think wins that White House debate?

The Administration’s concessions to the UAW also restrict the company’s ability to import smaller, more fuel-efficient cars that it already makes overseas. UAW President Ron Gettelfinger boasted on PBS’s “NewsHour” last week that “we, quite frankly, put pressure on the White House, the [auto] task force, the corporation” to bar small-car imports from overseas. GM is also selling its Opel operation in Europe as part of this restructuring, and the Washington Post reports that one of Treasury’s sale conditions is that Opel’s new owners must stay out of the U.S., and even out of China, where GM’s business is strong… – The Obama Motor Co.